Refund Policy

Consumer guarantees

This change-of-mind policy does not limit your rights under Australian Consumer Law, including remedies for faulty goods. The time limit, packaging requirements and exclusions below apply only to change-of-mind returns.

15-day change-of-mind returns

Contact us within 15 days after delivery to request a return of an eligible regular-priced item. Items must be unused, in the condition received, and in their original packaging. A receipt or proof of purchase is required.

Sale items, gift cards and customised runners are excluded from change-of-mind returns.

How to arrange a return

Before sending a product back, contact us at inrugsfyshwick1@gmail.com or 02 6228 1766 for return instructions, the return address and any return authorisation required. Please do not send your purchase to the manufacturer.

You are responsible for return delivery costs for change-of-mind returns. Original shipping charges are not refundable for change-of-mind returns. If using a courier, use a tracked service and retain proof of dispatch; consider suitable transit insurance.

Exchanges and faulty items

If an item is damaged or faulty, contact us with your proof of purchase and details of the problem so we can assess it and assist with the appropriate remedy under Australian Consumer Law.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, an eligible change-of-mind return will be processed as a gift credit after the returned item is received.

See our Shipping & Returns page for delivery information.